FAQ’s & Guides

To print out our artwork at the correct size to fit the die, you must print it out at 100% or ‘Actual Size’. You can find our downloadable artwork printing instructions here:

Short video Coming Soon.

For your download to show up on your account, you must be logged in whilst placing the order. If you checked out as a guest, your artwork file will not show up in the ‘downloads’ section of your account. If you’ve placed an order as a guest and want this order moved into your account, please email [email protected] with your order number.

Unfortunately our downloads are non-refundable, as we are not able to revoke access to a file after it has been downloaded onto your computer. Please read the titles of downloads you are buying carefully to avoid purchasing the wrong one.

Please view the below link:

Download our instructions

A4 and A5 mirrored vignettes – We recommend printing out mirrored vignettes in 120gsm Pro Printing Paper

We recommend the Canon PIXMA TS5105. These are affordable at-home printers that we use ourselves for testing artwork. However, any inkjet printer should give you great results when combined with our Pro Printing Paper.

We recommend using our Pro Printing Paper, with the printer settings ‘Media type: Photo’ and ‘Quality: Best’ to get vivid, high quality and stunning results when printing out our artwork. Remember also to print out at 100% or ‘Actual Size’.

We cannot guarantee results when using a laser printer.

There is a known problem with all brands of USB’s since Adobe performed an update some time ago. Sometimes uninstalling and reinstalling Adobe Acrobat rectifies the problem. If not, then right click to see which other programmes are available on your computer to open the USB with or you can copy and paste it onto your desktop and open it from there.

Yes! Our USBs work with all well-known brands of cutting machines. All USBs come with SVG files, and newer USBs also come with dedicated Cricut files.

If you are cutting out printed artwork we recommend Pro Printing Paper, but for other cuts you can use any paper you like. Perfect Papers, and Blush.

We recommend using Cut Tidy to help cuts go through. We recommend placing the die towards the back of the cutting plate and to the side. Machine pressure, shims, sandwiches. Cut tidy instructions

You can register your interest on the product page to receive an email when it’s back in stock. We regularly keep track of which items people are registering their interest for so remember to do this so we know you’re waiting for it!

Cut-Tidy not only keeps all your die cut pieces safe, it also helps you cut those more intricate dies! Simply create your Cut Tidy sandwich like so: Place your cardstock or printed artwork inside the Cut Tidy, close it up, and then place your die on top of the Cut TIdy. Then all you need to do is place it through your die-cutting machine!

Firstly, check if your die is a ‘split die’, if so, no it is not broken! You can use your split die by placing it over your card bases so that it goes just slightly over the sides. When you cut it out, your card base will fit perfectly to the contours of the main die you’re using.

In the unlikely event that your die is not a split die and is in two parts please contact [email protected]. Please include your order number and photos of your problem.

Oh no! We know that it can be difficult to keep track of intricate die sets. Read our article on storing your dies here to avoid this happening again:

At our own discretion, we are sometimes able to send out replacement parts for die sets for a cost. To discuss this email [email protected]. Please include a photo of the dies that you do still have, which die you’re missing, and your original order number.

You can add products to your favourites to easily access them later. You can then find these in the ‘favourites’ section of ‘My account’.

Keep an eye on our calendar page on our website to keep track of what’s coming soon. You can also subscribe to our email newsletter, keep track of social pages too.

You can make an account by going to ‘My Account’ and then going to ‘Register’.

For your download to show up on your account, you must be logged in whilst placing the order. If you checked out as a guest, your artwork file will not show up in the ‘downloads’ section of your account. If you’ve placed an order as a guest and want this order moved into your account, please email [email protected] with the order number.

If you’re struggling to log in, simply click on the ‘Lost your password?’ link on the login screen to reset your password. You will receive an email with a link to update your password.

You can see all orders associated with your account by going to ‘My Account’ and then going to ‘Orders’ and all past orders should appear.

Carnation Crafts have an open Angel Policy. This means that anything made with our products, as long as it has been cut with our dies, is free to be sold, including finished cards and die cuts.

Carnation Crafts have an open Angel Policy. This means that anything made with our products, as long as it has been cut with our dies, is free to be sold, including finished cards and die cuts.

Yes! As long as you have cut the artwork using Carnation Crafts dies bought from us, you can sell the cuts.

At present we do not sell wholesale or to retailers. Carnation Crafts products bought from sites other than this one, hobbymaker.co.uk, and HSN in the US might not be genuine products.

We charge a delivery fee of £3.95 for addresses in the UK, or FREE if your order is above £50.

For international postage we charge £5.95 for delivery plus an additional £9.95 per paper pack due to weight.

Sorry to hear you’ve not received your order yet! We ask that customers ordering to addresses in the UK allow 14 working days since dispatch for delivery, and we are not able to assist any further until that point has passed.

If 14 working days have elapsed since your order was dispatched and you’ve not received it yet, please contact [email protected], and include your order number for us to look into this further.

Sorry to hear that you’ve not received your order yet! We ask that customers ordering to address outside of the UK allow 28 working days since dispatch for their order to be delivered.

If 28 working days have elapsed since your order was dispatched and you’ve not received your order yet, please contact [email protected] and include your order number for us to be able to look into this further.

We aim to dispatch orders as soon as we can, and this is often the same day of your order if you ordered before 3pm Monday – Friday.  If you placed your order after 3pm on Friday, your order will be dispatched the following Monday afternoon.

You can return any items for a refund up to 14 working days after your shipment date, as long as the items you are returning are unopened and unused. Postage costs will be covered by you, and can be sent to the following address:

Carnation Crafts Returns,

Bay 1, The Handling Factory,

Derby Road Business Park,

Clay Cross,

Derbyshire,

S45 9AG

Please include your full name and order number, with the information that you are returning for a refund.

If your order has not been dispatched, we may be able to cancel or amend your order if you contact us as soon as possible at [email protected]

Otherwise, you can return the item that was ordered incorrectly. You can return any items for a refund up to 14 working days after your shipment date, as long as the items you are returning are unopened and unused. Postage costs will be covered by you, and can be sent to the following address:

Carnation Crafts Returns,

Bay 1, The Handling Factory,

Derby Road Business Park,

Clay Cross,

Derbyshire,

S45 9AG

Please include your full name and order number, with the information that you are returning for a refund.

Yes! We ship internationally for £4.95 plus £9.95 per paper pack.

All orders are shipped via Royal Mail, although we reserve the right to use other courier services.

UK customers can often find their orders delivered the next working day if ordered before 3pm Monday-Friday, though we do ask customers to allow 14 working days for delivery to account for delays.

International postage varies. Our customers in the US and Australia have been known to receive their orders in as little as a week, but we do ask international customers to allow 28 working days for delivery.

Orders cannot be cancelled or amended after they’ve been dispatched. Please email [email protected] with your order number and what you would like cancelling or amending and we may be able to get to your order before it’s been dispatched. If this is not possible please refer to our returns policy.

So sorry to hear that! Please write to [email protected], include your order number, images, and any other details you can about the issue and we’ll do what we can to assist you.

Yes! We ship within the UK for £2.95, or FREE for orders over £50, or outside of the UK for £4.95 plus £9.95 per pack of paper included.

Please email [email protected] and give as much detail as you can, and we’ll be able to let you know if your order has gone through or not.

Yes! You can split your purchase into 4 payments by choosing to pay with Clearpay on our payment page.

You can currently pay on our website through debit / credit card, PayPal, and ClearPay.

You can use your account credit on our checkout page by pressing the tick box beside ‘Use account credit’ under ‘Your order’.

You can enter a voucher code on our checkout page by clicking on ‘Have a coupon? Click here to enter your code’ and entering your voucher code.

You can enter a discount code at the top of the checkout page by clicking ‘Have a coupon? Click here to enter your code’ and entering your discount code.

Make sure you are reading the full terms and conditions of discount codes before entering, as they might not be valid on the order you are making.

For any further assistance email [email protected] with details of the code you’re trying to use and what you’re trying to buy.

You can watch our Carnation Crafts TV live shows on YouTube on the following channel:

And on Facebook through this link: https://www.youtube.com/@carnationcraftstv

To find out when our shows take place keep an eye on our calendar / subscribe to newsletter / Facebook page Hobbymaker info?

You can leave a review for Carnation Crafts on Trustpilot by going here: TrustPilot

You can join Carnation Crafters Facebook group: https://www.facebook.com/groups/carnationcrafters

Subscribe to our newsletter using the link at the bottom of this page to become a member.